Our Brands Promise

We promise to help keep you and the things that matter most in your life safe.

New Standards of Cleanliness

New standards build upon our hotel brands already high standards of housekeeping and hygiene in high-touch areas, guest rooms and public areas. Guidelines and specific responsibilities for cleanliness and safety are a top priority.

Innovation

Our hotel brands have partnered with industry leading experts in hygiene, cleaning technologies, and services. These new innovative technologies are constantly creating solutions and redefining clean.

Book With Confidence

Our brands are committed to ensuring our customers experience flexibility during these challenging times. You can cancel or modify your reservations 24-48* hours before your scheduled check-in at no charge.

*See Brand Specific Cancelltion Policy.

Our Promise is Service

We Promise clean, easy check-ins, comfy beds and service with a smile. Learn more about each of our brands initiatives redefining cleanliness. Our job is to clean so you can enjoy your stay.

Click to Learn More

Click each logo or title below to learn more about that hotel's new initiatives and specific practices for COVID 19.

IHG Clean Promise

Good isn’t good enough – we’re committed to high levels of cleanliness. That means clean, well maintained, clutter-free rooms that meet our standards. If this isn’t what you find when you check-in then we promise to make it right.

Hilton CleanStay

Hilton collaborated with RB, maker of Lysol and Dettol, and consulted with the Mayo Clinic to develop elevated processes and Team Member training to help Hilton guests enjoy an even cleaner and safer stay from check-in to check-out.

Commitment to Clean

The Commitment to Clean initiative builds on Choice Hotels' long-standing cleanliness protocols and enhances the existing program with guidance developed in response to the pandemic, including recommendations related to deep cleaning, disinfecting, hygiene, and social distancing best practices and protocols.

Commitment to Clean

We are committed to providing you with a safe environment that aligns with expert protocols for working to defeat COVID-19. Marriott Cleanliness Council is redefining our cleaning and safety standards. We will actively monitor and evolve our solutions to ensure a continued focus on the health and safety of our guests and associates.

Commitment to Clean

The Commitment to Clean initiative builds on Choice Hotels' long-standing cleanliness protocols and enhances the existing program with guidance developed in response to the pandemic, including recommendations related to deep cleaning, disinfecting, hygiene, and social distancing best practices and protocols.